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In most cases, you should call your Aloha Insurance agent or account manager to discuss the claim as soon as possible. Several types of claims can be filed directly with your insurance carrier and we have some information to make it a little easier. If you do file your claim directly with your carrier, please remember that we are always here to assist you if you need us to get involved. Claims can be a stressful situation for anyone, and our goal is to make the process as simple and stress free as possible.

Business Insurance Claims

Call your Aloha Insurance agent or account manager to discuss any accidents or claims or known incidents as soon as possible.

If you have a property claim, be sure to do everything you can to limit the damages before calling us. Once an adjuster has been assigned, you'll be dealing directly with them but you can still call on us anytime if you need our assistance.

Helpful Forms

» General Liability Loss Notice
» Property Loss Notice

Group Benefits & Health Insurance Claims

Call your Aloha Insurance agent or account manager to discuss any claims as soon as possible.

Helpful Forms

» Aflac Flex One® Request for Reimbursement Form

Personal Auto Claims

Call your Aloha Insurance agent as soon as possible. We'll need to know date of your loss, information about involved drivers, information about the vehicles involved, estimated damages, any injuries that may have occured, details of the accident, and whether or not the police were involved.

First Insurance Company of Hawaii Personal Auto Insurance Claims

If your personal auto carrier is First Insurance, you can contact them directly. They will provide you with detailed instructions to file your claim.

Drive Insurance from Progressive Personal Auto Insurance Claims

Report all Drive Insurance from Progressive Personal Auto Insurance Claims directly by calling 1-800-925-2886.

Keep these forms in your car in the event you have an accident.

» Auto Accident Witness Card
» Auto Accident Information Form
» Auto Loss Form

Temporary Disability Claims

Call your carrier directly and ask for the Temporary Disability claims department. They will be able to provide you with detailed instructions to file your claim.

  • Pacific Guardian Life: 1-800-367-5354
  • First Insurance: 1-800-272-5202
  • Fairmont Specialty: 1-866-859-3684

Standard Temporary Disability Claim Form (Form TDI-45)

Click here to download a copy of the standard Temporary Disability Claim Form

Temporary Disability Insurance Employers Handbook / Fact Sheet

Click here to download a copy of the Temporary Disability Insurance Handbook for Employers
Click here to download a copy of 'TDI: Facts all workers should know'

TDI claim forms can be faxed to the following carriers:

  • First Insurance: 808-545-3120
  • Pacific Guardian: 808-942-1280
  • Fairmont Specialty: 1-808-523-1150

Workers' Compensation Claims

Call your carrier direct and ask for the workers compensation claims department. They will be able to provide you with detailed instructions to file your claim.

Standard Workers Compensation Claim Form (Form WC1)

Click here to download a copy of the standard Workers Compensation Claim Form

Work Comp claim forms can be faxed to the following carriers:

  • First Insurance: 808-545-3120
  • HEMIC: 808-522-5855
    Please note: When filing a claim with HEMIC, please fax form WC-1 to the number above, AND mail a copy to:
    HEMIC
    P.O. BOX 3376
    HONOLULU, HAWAII 96801
  • Fairmont Specialty: 1-808-523-1150

Equipment Floater, Builders Risk, Inland Marine, Ocean Cargo Claims

If your policy is with Firemans Fund you can use the online claim forms at: www.firemansfund.com. For all other claims, call your carrier directly and ask for the claims department. They will be able to provide you with detailed instructions to file your claim.

Portions courtesy of and © Insurance Information Institute (www.iii.org) Copyright © 2001-2009 Aloha Insurance Services, Inc. Kailua Kona, HI All rights reserved.
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In Kona...
75-5931 Walua Road
Kailua Kona, HI 96740
Phone: 808-334-0044 Fax: 808-334-0115
Toll Free: 800-483-0333
  In Kailua...
Pali Palms Business Plaza
970 N. Kalaheo Ave., Ste A203A
Kailua, HI 96734
Phone: 808-254-1818, Fax: 808-254-2121
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